Return is a scheme provided by us directly under this policy in terms of which the option of replacement and/or refund is offered to you. All products listed under a particular category may not have the same returns policy.

Product Type Return/Refund Policy
Brand New (Manufacturer’s Sealed Pack) No Returns/Refunds/Replacement
Brand New (Import OEM Product) No Refund/Returns – Replacement (in case not working) – Within 5 Days of Delivery
Tested Pulled/Used Product Refund/Replacement/Returns Accepted (in case not working) – Within 5 Days of Delivery

*We do mention the product type in the “Additional Information” tab of the product page!

The return policy is divided into three parts. Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window, and Actions Possible

Category Returns Window, Actions Possible, and Conditions (if any)
Pulled/Used Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts 5 Days / Refund or Replacement
Manufacturer Sealed Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer)
Printer Consumables such as Ink and Toner Cartridges, Photo Paper and Lamination Pouches No Refunds or Replacement
Refurbished Printers 5 Days / Partial Refunds or Replacement
Brand New Printers No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer or by their respective Service Centers)
No Returns Products Some products in the above categories are not returnable due to their nature or other reasons.
Full Refunds / Replacement / Exchange If the product is different from what was ordered, or the product quantity is shortly delivered.

Part 2 – Returns Pick-Up and Processing

  1. The returns would be acceptable only if the mentioned conditions will satisfy:
    1. A product should be packed well with all in-the-box accessories as delivered.
    2. Quality-check signed mark along with the Order id must be clearly visible on the product.
    3. The product’s original packaging/box should be undamaged, Product should be unused, without any stains and with non-tampered quality check seals/warranty seals (if any) should be present.
  2. Send it back to the address provided (will be shared by our support team) at the time of returns.
  3. Return shipping costs will not be refunded.
  4. Returns under any unforeseen reasons (through customers) will be accepted for orders amounts above Rs. 1000
    1. Not accepting shipment at the time of delivery. (a delivery attempt will be made by courier)
    2. Shipping address out-of-bounds at the time of delivery. (It should be picked up from the destination courier office)
    3. Customer Unavailability at the time of delivery. (a delivery attempt will be made by courier)
    4. Future Delivery requested at the time of delivery. (a delivery attempt will be made by courier)

For any products for which a refund or replacement is to be given, the refund or replacement will be processed once the returned product has been received.

Part 3 – General Rules for a Successful Return

  1. In general, the items applicable to the returns will be refunded accordingly.
  2. While accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted delivery, no return request will be processed. In such cases, this category-specific replacement/return general conditions will be applicable.
  3. Refunds will be initiated to the original mode of payment. In some cases, we may require the Account Details or Paytm Number to initiate the refunds manually.
  4. Refunds will be credited within 5 to 7 business days from the date of refunds approval.
  5. All refunds will be partial (shipping charges, order processing charges, Payment Gateway Charges and any other charges) will be deducted
  6. In Case of Return/Replacement Issues Under OEM/Manufacturer Terms & Conditions, To & From Shipping have to bare by the Customer.

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