Order Cancellation Policy

COVID-19 Notice: In light of the ongoing COVID-19 pandemic, we would like to inform our valued customers that our operations are currently operating with limited logistical and customer support resources. As a result, we regret to inform you that delays in product deliveries and customer service responses are unavoidable. For any inquiries, please direct your questions to us at mail@kalimstores.com.

 

User-initiated Cancellations:

Customers possess the entitlement to initiate the cancellation of orders placed on printer.kalimstores.com by submitting a formal Cancellation request via electronic mail to “mail@kalimstores.com” or by raising a support call with our dedicated Support Team.

 

Valid Reasons for Order Cancellation:

1. Mistaken Order Placement: This classification pertains to situations wherein a customer inadvertently places an order for a product not originally intended for purchase. Such errors may stem from accidental selection of the wrong product, quantity, or variant during the order process.

2. Incorrect Item Ordered: This rationale encompasses scenarios in which the customer correctly places an order but subsequently discerns that they have selected an erroneous item, size, color, or specification. This includes instances where the customer’s intended purchase diverged from the item ordered due to an inadvertent selection.

 

Cancellation Charges:

Requests for order cancellations initiated by customers will be subject to an 18% deduction from the total order value. This deduction comprises a 3% fee for Payment Gateway charges and a 15% charge for other associated administrative fees. Should an order have already been dispatched, the deduction will encompass forward shipping costs and return-to-origin (RTO) shipping charges, in addition to the aforementioned 18% fee.

 

Seller’s Right to Cancel:

We assert the prerogative to cancel any order, irrespective of the grounds, without prior notification. We hereby commit to providing a complete and unconditional 100% refund to the customer in such cases.

 

Refunds:

Refunds for canceled orders will be initiated to the original payment method. On occasion, for manual processing, we may necessitate your Bank Details or Paytm/Gpay/PhonePe (UPI ID) Number. Please be apprised that refunds will be credited within a period of 180 business days from the date of refund approval.

 

Back-End Order Status:

In scenarios where products are designated with a back-end order status, the procurement timing is contingent upon product availability from the Original Equipment Manufacturer (OEM). It is imperative to acknowledge that, in strict accordance with the terms and conditions of the orders, we shall not assume any responsibility for cancellations or refunds under such circumstances.

Kindly allocate a moment to diligently peruse this policy before affecting any purchases on our website. Should you harbor any further inquiries or apprehensions, please do not hesitate to engage with us at mail@kalimstores.com.

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